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angelcalif6 |
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United Kingdom |
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| Posted: Tuesday, April 27, 2010 at
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| hi all have tried everything to get a myzip cant get it. even if i try to download individually. i have pop ups off, nothing is working to clear this problem. never had this trouble before with myzip. help |
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JSJarvis |
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United States of America |
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| Joined: 1/8/2002 |
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B-Day: 10/19/1971 (53) |
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| Posted: Tuesday, April 27, 2010 at
9:36:30 AM |
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Have you tried logging out of our account on the site, clearing your browser cookies and temp internet files, then logging back into the site?
What exactly are you seeing happen when you try to download a MyZip file? What exact errors are you seeing? |
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angelcalif6 |
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| Posted: Tuesday, April 27, 2010 at
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| hi when i try to create my zip nothing happens at all no zip comes up it downloads just before i create my zip. then nothing at all |
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JSJarvis |
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United States of America |
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B-Day: 10/19/1971 (53) |
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| Posted: Tuesday, April 27, 2010 at
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This is what I can tell you...it is a problem on your PC. I logged into your account and was able to create and download a MyZip file with no problem at all. I looked at all of the settings on your account and everything looks fine.
I would strongly advise you to clear out your Temporary Internet Files and your Cookies. I would also do as Gunpower has advised and try another browser to see if you are able to download with something other than IE. Have you installed any other programs over the past week that may have affected your ability to download? Are you able to download any of the files from our site individually? Are you having problems downloading files from any other site? |
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angelcalif6 |
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| Posted: Tuesday, April 27, 2010 at
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| ty for checking my pc i have cleared all cookies ect have no idea whats wrong here. i am unable to download firefox. havnt tried anything else other than courses. what could it be should i contact my provider do you think? |
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angelcalif6 |
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| Posted: Tuesday, April 27, 2010 at
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| i cannot download the files individualy either. tried that also. |
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JSJarvis |
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United States of America |
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B-Day: 10/19/1971 (53) |
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Posts: 1,752 |
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| Posted: Tuesday, April 27, 2010 at
7:09:45 PM |
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| If you are not able to download files individually from our site and you aren't able to download files from other sites (like being able to download Firefox), then the problem is clearly on your system. Something either with your ISP or on your system is preventing downloads. If you weren't having any problems until about a week ago you could look at trying to do a System Restore to roll your system back about a week to see if that fixes the problem. But based on what you have written it is definitely not a problem on our site and is either on your system or with your internet connection. |
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Jimbo63 |
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B-Day: 7/30/1947 (77) |
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| Posted: Wednesday, April 28, 2010 at
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| Is your antivirus software blocking downloads? |
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